http://www.cnn.com/2013/02/25/tech/innovation/google-glass-privacy-andrew-keen/index.html?hpt=te_t1
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By Andrew Keen, Special to CNN
updated 9:23 AM EST, Tue February 26, 2013 | Filed under: Innovations
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Editor's note: Andrew
Keen is a British-American entrepreneur, professional skeptic and the
author of "The Cult of the Amateur" and "Digital Vertigo." Follow Andrew Keen on Twitter.
(CNN) -- It's hard to engineer this kind of creepy
serendipity. Earlier this week, European Union data watchdogs, fighting
to protect our privacy in an age of big data,
put pressure on Google over the privacy of user information.
Just 48 hours later, Google potentially struck a new blow against privacy when it posted a
video preview of its new "Glass" technology
-- high-tech spectacles featuring a revolutionary digital interface
that enable its wearers to not only view the world through Google's eyes
but also automatically photograph all that they see.
"How strange is that!" CNN's Erin Burnett
exclaimed after a contemplating a "world seen through Google Glasses".
Andrew Keen
Strange indeed. But these
glasses, a kind of digital surrogate for our eyes, are strange in a
creepy, Hitchcockian, "Rear Window" sort of way. Or the same way that
Big Brother's ubiquitous cameras were strange in George Orwell's
"Nineteen Eighty Four." And in the same way that a future in which "
promethean" data companies like Google rule the world now appears strange.
The coincidental timing of last week's EU and Google announcements may have been unintentional, but it sure is ominous.
The EU is concerned about
the way in which Google has, since last March, been pooling the data of
its individual users across its popular services like search, Gmail,
Google+ and YouTube in order to bundle them up for advertisers.
2012: Google develops 'smart glasses'
2012: Google's augmented reality glasses
Its anxiety over this
aggregation of our personal information is twofold. Firstly, Google has
done little, if anything, to inform users of this unilateral change.
Secondly, Google hasn't offered users a way of opting out.
Google insists its
privacy policies respect European laws and simply help enhance user
experiences. But in the eyes of the EU, those of us using products like
YouTube, Gmail or Google+ are being, to borrow a Microsoft coined
neologism, "
Scroogled" by Google's new privacy policy.
Last October,
EU watchdogs gave Google four months
to revise this policy. But last week, after nothing appeared to have
changed, Brussels raised its warning a bureaucratic notch, promising to
take action against Google by the summer.
And yet, in light of Google Glass, the EU's concerns seem like a quaint throwback to a more innocent digital age.
Watchdogs should, of
course, be barking madly at Google's decision to pool our data for its
advertising clients. Regardless of the legitimacy of such practices, I'm
strongly in favor of making Google accountable, both legally and
morally, for policies that so patently disregard the privacy of its
users.
But Google Glass opens
an entirely new front in the digital war against privacy. These
spectacles, which have been specifically designed to record everything
we see, represent a developmental leap in the history of data that is
comparable to moving from the bicycle to the automobile.
It is the sort of
radical transformation that may actually end up completely destroying
our individual privacy in the digital 21st century.
When we put on these surveillance devices, we all become spies, or scrooglers, of everything and everyone around us.
Andrew Keen
While none of us were
looking, Google -- the most data-hungry of today's digital giants -- is
reengineering mobile technology. Thanks to Silicon Valley's mad rush to
develop wearable computing, it isn't alone. Apple is supposedly working
on its
hotly-anticipated wristwatch
and wearable personal data devices from companies like Nike and Fitbit
are already beginning to revolutionize the healthcare industry.
But there's something
particularly troubling about Google Glass. When we put on these
surveillance devices, we all become spies, or scrooglers, of everything
and everyone around us. By getting us to wear their all seeing digital
eyeglasses, Google are metamorphosing us into human versions of those
Street View vans -- now thankfully banned in Germany -- which crawl,
like giant cockroaches, around our cities documenting our homes.
Neither Orwell nor
Hitchcock at their most terrifyingly dystopian could have dreamt up
Google Glass. According to Google co-founder Sergey Brin, quoted by tech
website Mashable, "
Glass will also have an automatic picture-taking mode, snapping pics at a preset intervals (such as every 5 seconds)."
Pics every 5 seconds!
Gulp. So where will all that intimate data go? Erin Burnett's strange
"world seen through Google Glasses" is actually, as another leading tech
site Techcrunch notes "
the world seen through Google's omnipresent eye."
And the terabytes of
data sucked up every five seconds by its omniscient glasses will, of
course, flow to Google. That's the whole business model, the very raison
d'etre of Google Glass. Those pics every 5 seconds will be used to
aggregate data and then to generate billions of dollars of revenue by
selling advertising around it.
One EU complaint about
current Google practice, you'll remember, was about the absence of an
opt out button to enable users to say no to Google's pooling of their
data.
But the problem of saying no, of opting out, becomes even more problematic with Google Glass. After all, as these
Warby Parker or Ray-Ban-designed
devices become more fashionable (ie: innocuous), most of us won't even
know if we are being filmed when gazed at by a bespectacled stranger.
The EU watchdogs also
objected to Google's current pooling of our data in a single
personalized record. And Google Glass could, I fear, become the focal
point for all our data in a world where privacy no longer exists.
"
Everything, from Google searches to notifications to hangouts, seemingly happens in this one space,"
notes Techcrunch about the spectacles. Google Glass, thus, may become
the pivotal post PC, post iPod and post tablet device. A pooling of all
our most intimate data, a mirror of ourselves -- the holy grail, of
course, for advertisers.
I remarked earlier that
it's hard to engineer this creepy kind of serendipity. But I may have
been wrong. You see, the whole point of Google Glass is
actually to successfully engineer serendipity. The creepier, the better.
After all, when we wear
these devices, those clever engineers at Google will know where we are
all the time. So what's to stop them serving up personalized
advertisements for products when the gaze of our glasses rest upon those
products?
At the very moment we
look at those new clothes in that store window, a special offer for the
clothes will flash up on the digital interface of our Google Glass. How
serendipitous, eh?
After all, when we wear these devices, those clever engineers at Google will know where we are all the time.
Andrew Keen
But what to do? Is there an antidote to Google's eyewear?
Google Glass is
currently in being tested with plans for a finished product to be
released into the mass market next year. Last week, Google announced
that a few prototype models of the spectacles would go on sale for the
not exactly bargain price of $1,500. To qualify, well-heeled Google
fanboys need to go to their Google+ or Twitter accounts and, in 50 words
or less, using the hashtag #ifihadglass, explain how they would use
Google Glass.
So, if anyone at Google happens to be reading this, here's my application:
#ifihadglass: I would
make data privacy its default feature. Nobody else sees the data I see
unless I explicitly say so. Not advertisers, nor the government, and
certainly not those engineers of the human soul at the Googleplex. No,
Google Glass must be opaque. For my eyes only.
